At Gainsborough we are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
At Gainsborough we respect the rights of our customers to decide if, when and how their personal information is used.
Our commitment to privacy is based on the freedom to visit this website and use our products and services in general without the need to give us any personal information except where you decide to give us more information to allow us to tailor a service or product to you. We will take reasonable steps to protect any personal information we hold from misuse, loss, unauthorised access, modification or disclosure
Your use of this website and our services in general is deemed to be acceptance of these privacy policies. If you disagree with the policies set out above, and in more detail below, you should not use this website. Gainsborough’s website is designed to provide visitors with easy online access to information about the products and services we have to offer.
However, where a more personalised experience is required, such as secure areas where you can access non-public details, some personal information is required. This is to protect confidential information that we do not wish to share beyond our valued customers, partners and suppliers. It also ensures that those visitors with access to secure areas can be more easily identified, and be provided with a more secure personalised experience.
Any information we collect will never be sold, given or shared with any third party.
It will only be used to:
- allow us to provide tailored services to you
- verify your identity when accessing secure areas of this site
- allow us to offer special discounts and offers only to those we know have a stated interest in the services or products being offered.
- allow us to better understand the needs of our customers and business partners
At Gainsborough we are committed to protecting your privacy, however the nature of the web and the technology it uses is not 100% secure. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Where possible, we will give you online access to change and update your details yourself. Where not possible, it may be necessary to contact us directly. We will never knowingly send you unsolicited emails (known commonly as ‘SPAM’) when you have not requested them.
When signing up for our e-newsletters, you will be given the option of agreeing to us sending you related information about any or all of the products or services we offer. Checking this option means you agree to us sending you emails from time to time, of a marketing or informational kind.
Leaving the option unchecked means we will not include you in any promotional offers or emails.
We will take all reasonable steps to ensure that the information we hold about you is secure, accurate and up to date.
Gainsborough cannot take responsibility for the privacy policies, conduct or quality of third party websites linked to from this site. Where possible, the content and availability of any sites we have linked to have been checked and read. However, you should check the privacy policies of any third party site before disclosing any personal information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers
This Personal Information is obtained in many ways including in person appointments, correspondence, by telephone, by email, via our website www.gainsborough.com.au. We may publish third party links however we don’t guarantee website links or policy of third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Gainsborough Studio
[email protected]
08 8408 5900